Seleccione su plan de Webex
Con soluciones líderes del sector para el trabajo híbrido y la experiencia del cliente, Webex potencia a empresas de todos los tamaños.
Webex Contact Center
Hablemos
Plataforma de enrutamiento omnicanal nativa
Canales de voz, correo electrónico, chat, SMS y mensajes listos para usar
Generador de flujo de interacciones de código bajo
Interfaz de Agent Desktop moderna
Escritorio de informes del supervisor ampliable
Quick start operational reporting and analytics tools
Integraciones de CRM populares (Dynamics, SalesForce, ServiceNow)
Análisis contextual de recorridos
Ready to use bot builder
Contact Center
Cree recorridos del cliente conectados a lo largo de todo el ciclo de vida del cliente.
Interacciones perfectas entre lo digital y lo humano
Utilice una amplia variedad de canales digitales para ofrecer recorridos del cliente inteligentes y totalmente conectados.
Agentes y supervisores con recursos
Ofrezca información práctica y herramientas de colaboración para que los agentes y los directivos puedan cumplir mejor los objetivos empresariales.
Sumamente seguro y flexible
Implemente una solución lista para usar y totalmente personalizable con seguridad incorporada líder en el sector.
Complementos opcionales
Add WFM, WFO, QM and Analytics
Support for Cisco’s Cloud Calling Solution
Cloud PBX integration
Support for integrated CPaaS
Automation and proactive messaging
Preguntas
frecuentes
Is the solution available globally?
Webex Contact Center is available in these 87 countries: Argentina, Aruba, Australia, Austria, Bahamas, Belgium, Belize, Bermuda, Brazil, Bulgaria, Cameroon, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Croatia, Cote d'ivore, Curacao, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, France, Georgia, Germany, Ghana, Greece, Guatemala, Honduras, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Morocco, Netherlands, New Zealand, Nicaragua, Nigeria, Norway, Panama, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, South Sudan, Spain, Sweden, Switzerland, Taiwan, Thailand, Trinidad and Tobago, Turkey, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Vietnam, Zambia.
Is this a cloud-based solution?
Webex Contact center is a 100% native cloud solution. It was designed, built, and engineered by Cisco from its inception as a cloud solution. Leveraging the most modern cloud architecture and development techniques, it is deployed on public cloud infrastructure and numerous microservices to bring the reliability, scale, and feature richness Cisco is known for.
How large can the solution scale?
Our solution is designed to accommodate the needs of businesses of all sizes. It can scale seamlessly, supporting up to 20,000 agents. Whether you have a small team or a large enterprise, our solution is flexible enough to grow alongside your business, ensuring optimal performance and efficiency.
Una solución comprobada para los profesionales del sector.
"
It's allowed us to service customers better because we can keep track of calls. It's leading to a more positive customer experience. With our current and expected future growth rate, Webex is going to be essential."
Ed Zwicker, Chief Information Officer, Valenz® Health
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