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With industry leading solutions for hybrid work and customer experience, Webex fuels businesses of all sizes.
Webex CPaaS Solutions
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Webex Connect, enterprise-grade communications platform as Service (CPaaS): secure, scalable and compliant
Seamless communication across multiple channels: such as SMS, WhatsApp, Apple Messages, RCS etc.
Rapidly launch new customer journeys: APIs and low-code tools​s
Effortlessly integrate with multiple enterprise systems: pre-built or custom integrations​
Accelerate conversational automation: out-of-the-box NLP/NLU, chatbot and AI capabilities​
Centrally manage end-to-end customer journeys: customer preferences, insights and analytics, reporting, debugging tools etc.
Enable human interaction: handover for a live conversation while retaining the context of the conversation​
Webex Campaign: manage and automate your marketing campaigns
Webex Notify: help operations staff keep your customers informed
Cloud communications software and services​
An enterprise-grade cloud communications platform (CPaaS) that delivers end-to-end customer journeys by automating, orchestrating and monitoring customer interactions, and helping enterprises lower cost, reduce complexity, and accelerate IT roadmaps. As well as software as a service (SaaS) applications designed specifically for business users.​
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API and low code
A choice of tools to quickly and simply develop and implement communication journeys and embed communication channels in CX applications.​
Orchestrated journeys
Connecting existing backend systems with multiple communication channels to enable frictionless customer experiences​.
Seamless integrations
Out-of-the-box pre-built or custom integrations to accelerate the development of futureproofed customer experiences on every channel.​
A proven solution for industry pros.
"
We believe that RCS messaging has the potential to take our mobile customer communications to the next level, both in terms of providing a more visual experience and a greater understanding of how customers are interacting with our promotions."
Catorina Woodward, Head of Digital
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