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With industry leading solutions for hybrid work and customer experience, Webex fuels businesses of all sizes.
Webex CPaaS Solutions
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Webex Connect, enterprise-grade communications platform as Service (CPaaS): secure, scalable and compliant
Seamless communication across multiple channels: such as SMS, WhatsApp, Apple Messages, RCS etc.
Rapidly launch new customer journeys: APIs and low-code tools​s
Effortlessly integrate with multiple enterprise systems: pre-built or custom integrations​
Accelerate conversational automation: out-of-the-box NLP/NLU, chatbot and AI capabilities​
Centrally manage end-to-end customer journeys: customer preferences, insights and analytics, reporting, debugging tools etc.
Enable human interaction: handover for a live conversation while retaining the context of the conversation​
Webex Campaign: manage and automate your marketing campaigns
Webex Notify: help operations staff keep your customers informed
Cloud communications software and services​
An enterprise-grade cloud communications platform (CPaaS) that delivers end-to-end customer journeys by automating, orchestrating and monitoring customer interactions, and helping enterprises lower cost, reduce complexity, and accelerate IT roadmaps. As well as software as a service (SaaS) applications designed specifically for business users.​
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API and low code
A choice of tools to quickly and simply develop and implement communication journeys and embed communication channels in CX applications.​
Orchestrated journeys
Connecting existing backend systems with multiple communication channels to enable frictionless customer experiences​.
Seamless integrations
Out-of-the-box pre-built or custom integrations to accelerate the development of futureproofed customer experiences on every channel.​
A proven solution for industry pros.
"
We are pleased to be the first energy provider in the UK to launch Apple Business Chat. Reaching our customers via innovative conversational channels is key to differentiate our customer strategy."
Jon Drinkwater, Head of Digital and Data
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