|Call anyone with a Webex account|
|Call any telephone number|
|Unlimited local and domestic long-distance calling|
|Phone Menu (Auto Attendant)|
Do you need a credit card for a free account?
No, we don’t take your credit card or any payment details when you sign up for a free plan. It will always be free, and you never have to worry about any surprise charges. When you’re ready to upgrade to a paid Webex plan, then you can enter a credit card.
What is “VoIP” and what are its advantages?
Voice over Internet Protocol (VoIP) transmits sound as data over the internet. This lets you talk over the internet without using a phone. Webex uses VoIP so users can call into a meeting using a computer. With a paid plan, you can also call into a meeting with your phone.
What's the difference between a host license and a participant license?
A host license gets you access to paid features. So first, you pick your plan—then get a host license for each person who needs to use your paid Webex plan. Anyone can join a Webex meeting as a participant, they don’t need a host license to attend a meeting.
Do I need a license for each device?
You don't need a separate license for each account, but you can only make one call or meeting on one device at a time for each.
What payment methods can I use?
We accept credit cards, debit cards, PayPal, and Apple Pay. You'll see a list of the payment methods we accept in the shopping cart when you enter your billing information. Our servers encrypt all information submitted to them, so you can be confident that your payment information will be kept safe and secure.
How soon can I start using Webex?
You can be up and running with basic features such as hosting a meeting or making a phone call immediately after purchase.
How do I invite others to join a call or meeting?
Once you have registered a Webex account, you can invite anyone to join you in the Webex App. They’ll get an email invitation that contains a link to download the app.
Do I need to download the app to use Webex?
You don't need to download the app in most cases. Webex also works well in your browser. To use all Webex features, such as making a PSTN call, you do need to download the app.
How do I cancel my Webex paid plan?
You can cancel your paid plan any time via your account management portal. You can also downgrade to a free plan at any time. If you downgrade with time left in your billing period, you can continue to use your current plan until the current billing period ends. After the current billing period ends, you'll be moved to a Webex free plan.
How do calling features differ between plans?
Basic and Meet Plans include the ability to call anyone with a Webex account. The Call Plan, in addition to calls made to Webex accounts, also enables you to call anyone with a domestic or international phone number (billed per minute). The Call Plan also includes call waiting, call forwarding, call holding and transferring, and visual voicemail. You can also take advantage of more advanced calling features like number extensions, phone menus to route calls, and more.
Which plan maximizes my calling features?
The Call Plan offers the most flexible calling features and functionality. You can call Any Number with unlimited long distance and international long distance, billed per minute. When added to the Meet Plan, you can conduct full-featured meetings, including call recording and transcripts.
Romulo Alvarado, Project Manager at Tetra Laval Food for Development